Shipping policy

SHIPPING POLICY

Last Updated: June 11, 2026

At Achar Wali Dadi, operated by OVERSEASEXIM, we take pride in preparing authentic homemade pickles, murabba, chutneys, and traditional food products using carefully selected ingredients and traditional recipes.

We are committed to delivering fresh, hygienically packed, and high-quality products safely across India.

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BUSINESS INFORMATION

Legal Entity Name:
OVERSEASEXIM

Brand Name:
Achar Wali Dadi

Business Category:
Homemade Pickles, Murabba, Chutney & Traditional Food Products

FSSAI License Number:
30260527124600955

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ORDER PROCESSING

All products are prepared and packed with care.

Orders are generally processed within:

• 1–2 Business Days

Processing times may be extended during:

• Festivals and holidays
• High seasonal demand
• Special promotions
• Unexpected operational circumstances

Orders are processed only after successful payment confirmation unless Cash on Delivery is available and selected.

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SHIPPING & DELIVERY

We currently provide shipping services across India.

Estimated delivery timelines:

• Major Cities: 3–4 Business Days
• Other Locations: 4–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery times are estimates only and may vary depending on location and courier network conditions.

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SHIPPING PARTNERS

Orders may be shipped through trusted third-party logistics and courier partners.

Once the order is dispatched, delivery timelines depend on the courier partner's operations and service availability.

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SHIPPING CHARGES

Shipping charges, if applicable, are calculated based on factors such as:

• Delivery location
• Package weight
• Product quantity
• Promotional offers

The final shipping cost will be displayed during checkout before payment confirmation.

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ORDER TRACKING

After dispatch, customers may receive:

• Tracking Number
• Courier Partner Details
• Shipping Updates

through:

• SMS
• WhatsApp
• Email
• Phone Call

Tracking availability depends on the courier service selected.

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DELIVERY DELAYS

While we strive to deliver orders within the estimated timeline, delays may occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier operational issues
• High order volumes

OVERSEASEXIM shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

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FAILED DELIVERY & INCORRECT ADDRESS

Customers are responsible for providing accurate:

• Full delivery address
• Pin code
• Contact number
• Recipient details

We shall not be responsible for failed deliveries resulting from incorrect or incomplete information provided by the customer.

If a shipment is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.

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DAMAGED SHIPMENTS

If you receive a damaged package, leaked product, missing item, or incorrect product, please contact us within 24 hours of delivery.

Customers may be required to provide:

• Parcel opening video
• Product photographs
• Packaging images
• Order details

Claims submitted without adequate proof may not qualify for replacement or refund.

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SERVICE LIMITATIONS

We reserve the right to refuse shipment to certain locations if courier services are unavailable or restricted.

In such cases, customers will be notified and eligible payments, if any, will be refunded.

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CUSTOMER SUPPORT

Legal Entity:
OVERSEASEXIM

Brand:
Achar Wali Dadi

Phone / WhatsApp:
+91 9213525850

Email:
acharwalidadi@gmail.com

Location:
Surat, Gujarat – 395006, India

Support Hours:
Daily • 9:00 AM – 9:00 PM (IST)

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THANK YOU

Thank you for choosing Achar Wali Dadi.

We appreciate your trust and support for authentic homemade Gujarati flavors. Our goal is to deliver traditional taste, premium quality, and homemade goodness to families across India.

Achar Wali Dadi
Traditional Taste • Homemade Love • Authentic Gujarati Flavors