Terms of service

TERMS OF SERVICE

Last Updated: June 11, 2026

OVERVIEW

Welcome to Achar Wali Dadi.

This website is owned and operated by OVERSEASEXIM under the brand name "Achar Wali Dadi". Throughout the site, the terms "we", "us", and "our" refer to OVERSEASEXIM and its brand Achar Wali Dadi.

By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

━━━━━━━━━━━━━━━━━━

BUSINESS INFORMATION

Legal Entity Name:
OVERSEASEXIM

Brand Name:
Achar Wali Dadi

Business Category:
Homemade Pickles, Murabba, Chutney & Traditional Food Products

FSSAI License Number:
30260527124600955

━━━━━━━━━━━━━━━━━━

PRODUCTS & QUALITY

Our products are prepared using traditional recipes, carefully selected ingredients, and homemade preparation methods.

As all products are handmade and produced in small batches, slight variations may occur in:

• Taste
• Spice level
• Color
• Texture
• Oil content

Such natural variations are normal and are not considered manufacturing defects.

We make every effort to display product images, descriptions, and information accurately. However, actual product appearance may vary slightly due to packaging updates, photography, lighting conditions, and device screen settings.

━━━━━━━━━━━━━━━━━━

ORDER ACCEPTANCE

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order
• Limit product quantities
• Verify customer information
• Reject suspicious, fraudulent, or unauthorized transactions

An order confirmation does not guarantee final acceptance of the order.

━━━━━━━━━━━━━━━━━━

PRICING & PAYMENTS

All prices displayed on the website are in Indian Rupees (INR ₹).

We reserve the right to modify pricing at any time without prior notice due to:

• Ingredient cost fluctuations
• Seasonal availability
• Packaging changes
• Business requirements

Applicable shipping charges and taxes, if any, will be displayed during checkout.

━━━━━━━━━━━━━━━━━━

SHIPPING & DELIVERY

We currently deliver across India.

Estimated delivery timeline:

• Standard Delivery: 3–7 Business Days

Delivery timelines are estimates and may vary due to:

• Festivals and public holidays
• Weather conditions
• Courier partner delays
• High order volumes
• Remote delivery locations

Once an order has been dispatched, delivery responsibility is shared with the courier partner. We are not liable for delays caused by third-party logistics providers.

━━━━━━━━━━━━━━━━━━

RETURN, REFUND & REPLACEMENT

As our products are food items, returns are not accepted after delivery.

Customers may request assistance if they receive:

• Wrong product
• Damaged product
• Leaked package
• Missing item

Such issues must be reported within 24 hours of delivery along with photographs, videos, and order details.

Refunds or replacements are provided only after verification and approval.

For complete details, please refer to our Return & Refund Policy.

━━━━━━━━━━━━━━━━━━

CUSTOMER RESPONSIBILITIES

Customers agree to provide:

• Accurate delivery address
• Valid phone number
• Correct email address
• Complete shipping details

We shall not be responsible for failed deliveries, delays, or losses resulting from incorrect customer-provided information.

━━━━━━━━━━━━━━━━━━

INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

• Brand name
• Logo
• Product images
• Product descriptions
• Graphics
• Website design
• Text content

is the intellectual property of OVERSEASEXIM and/or Achar Wali Dadi and is protected by applicable copyright, trademark, and intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

━━━━━━━━━━━━━━━━━━

PRIVACY

Customer information is collected and processed in accordance with our Privacy Policy.

We use customer information solely for:

• Order processing
• Customer support
• Shipping and delivery
• Service improvement
• Legal compliance

We do not sell personal customer information to third parties.

━━━━━━━━━━━━━━━━━━

LIMITATION OF LIABILITY

To the maximum extent permitted by law, OVERSEASEXIM shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Our maximum liability shall not exceed the amount paid by the customer for the specific order in question.

━━━━━━━━━━━━━━━━━━

MODIFICATIONS TO TERMS

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of those changes.

━━━━━━━━━━━━━━━━━━

GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.

━━━━━━━━━━━━━━━━━━

CONTACT INFORMATION

Legal Entity:
OVERSEASEXIM

Brand:
Achar Wali Dadi

Phone / WhatsApp:
+91 9213525850

Email:
acharwalidadi@gmail.com

Address:
Surat, Gujarat – 395006, India

Support Hours:
Daily • 9:00 AM – 9:00 PM (IST)

━━━━━━━━━━━━━━━━━━

Thank You

Thank you for choosing Achar Wali Dadi.

We are committed to delivering authentic homemade flavors, traditional recipes, premium ingredients, and exceptional customer satisfaction across India.

Achar Wali Dadi
Traditional Taste • Homemade Love • Authentic Gujarati Flavors